Refund policy

We want you to be happy with every order from Express Essentials. If something isn't right, you can return it within 7 days of delivery.

How ordering works 

Your order is a purchase request. When you click "Order now" and complete checkout, you are sending us a request to buy. It is not yet a completed sale.

• We secure the item first. After we receive your request, we acquire the item and confirm your order by email or phone.
• The sale is completed when we dispatch your item. If you pay by card, your card is only authorised (held) at checkout. It is charged when your order is dispatched. If you choose Cash on Delivery, you pay when you receive the item.
• If we cannot supply the item, we will cancel your request and release any card hold in full. You will not be charged.

Returns

• Items must be unused, in their original packaging, with all accessories and tags.
• To start a return, email us at theaeroedgestores@gmail.com with your order number and the reason for the return.
• We will arrange collection from your address in the UAE, or tell you where to drop the item off.
• For change-of-mind returns, the delivery fee is not refunded.

Damaged, faulty or wrong items

If your item arrives damaged, faulty or is not what you ordered, tell us within 48 hours of delivery with a photo. We will replace it or refund you in full, including delivery, at no cost to you.

Items we cannot accept back

• Personal care and hygiene products that have been opened or used.
• Items damaged through misuse after delivery.

Refunds

Once we receive and check the returned item, we refund within 5 to 10 working days. Card payments are refunded to the original card. Cash on Delivery orders are refunded by bank transfer to an account you provide.